Job Title: Clinic Manager
Location: Long Beach and Garden Grove positions open
Reports To: Executive Director
FLSA Classification: Exempt
Posting Date: March 13, 2019
The primary purpose and function of the Clinic Manager of Golden State Humane Society (GSHS) is to manage the clinic and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the team. The Clinic Manager, in partnership with the Executive Director, ensures good communication with clients and associates to optimize growth of GSHS business. The Clinic Manager partners with the Executive Director to operate an effective and productive clinic team, ensure a safe and engaging clinic environment, and improve both the quality and business performance of the clinic.
ESSENTIAL RESPONSIBILITIES/FUNCTIONS OF THE JOB/DUTIES
· Responsible for day-to-day operations with a focus on exceptional patient/client service, efficiency and time management in a high-volume setting.
· Maintain high level of calm and decorum when working with staff, patients and clients.
· Supervise, train and provide back-up for all clinic positions.
· First point of contact for employee questions relating to treatment and non-treatment issues; work with other leaders to resolve issues/complaints.
· Work with Executive Director to update and maintain all department SOPs.
· Develop and maintain employee schedules to ensure clinic is properly staffed at all times.
· Maintain time and labor system and employee data integrity.
· Assist in tracking licensing to ensure all licensed and/or certified personnel are current.
· Assure all DEA records are accurate and up-to-date.
· Work with Executive Director to develop ways in which to support staff (meetings, continued education, training, team- building, etc.).
· Work closely with Executive Director and Humane Resources to resolve staff issues.
· Work with Executive Director for internal software systems for email, internet, payroll, inventory, scheduling, and other workflow.
· Ensure safety is foremost at all times by implementing policies and procedures for human and animal safety.
· Security – implement processes to protect all GSHS staff, property, staff information, the clients and their animals, client information, etc.
· Process and manage cash, charge and banking process.
· Assist with the development of clinic budget.
· Assist in management of contracts and leases for equipment.
· Must be able to work at both our Long Beach and Garden Grove locations.
· Perform all job duties in a positive, helpful manner and provide exceptional client service.
· Represent GSHS with activities and behaviors designed to improve our reputation in the community.
· Enhance the public’s knowledge of animal welfare as well as their knowledge of GSHS’ Mission, Vision, and Statement.
· Other duties as assigned.
EDUCATION AND EXPERIENCE
· Must be a high school graduate or equivalent and be able to read, write and speak accurately and clearly in English so that written and verbal instructions can be communicated effectively.
· A minimum of two years supervisory experience in a veterinary clinic setting required.
· Previous experience demonstrating a capability to define objectives and carry out direction on schedule using independent judgment in a veterinary clinic setting.
· Excellent animal handling abilities.
· Proficiency in Microsoft Office (Outlook, Word, Excel).
· Experience with Cornerstone software (or equivalent) preferred.
· Must exhibit an ability to identify needs, conduct solid research, and provide solutions.
· RVT or Controlled Substance licensing preferred.
· Fluency in Spanish and/or Vietnamese preferred.
Additional requirements: A demonstrated interest and enthusiasm for animal welfare; be dedicated to GSHS’s mission; be willing to work mornings, evenings, weekends and some holidays as required by the job; have a valid California driver’s license and insurable by GSHS insurance vendors; meet the physical requirements of the job.
MUST BE AVAILABLE TO WORK THROUGH THE MONTHS OF JUNE, JULY AND AUGUST.
NO VACATION TIME APPROVED DURING THIS PERIOD.
Background check required.
· Directly supervises the reception, vaccine, pharmacy, RVT, veterinary assistant, and kennel positions at our Garden Grove and Long Beach locations
· Frequently required to stand, walk, sit, and reach.
· Must be able to lift 40 pounds.
· Must be able to lift 30 pounds repetitively.
· Work performed requires lifting, bending, stooping, twisting, pushing, and other strenuous activities for extended periods of time.
· The position requires regular use of a computer, telephones, and other standard office equipment.
· Work is often done in a time sensitive and demanding environment.
· Evening, weekend, and holiday work will be required.
· Strong psychological stamina to work with public and maintain decorum in a high-volume setting.
· Interface productively and respectfully with all employees and clients in a high-volume setting.
· Strong psychological stamina to work with terminally ill animals and euthanasia processes.
· Work takes place in an animal hospital, both indoors and outdoors.
· May be exposed to heights, such as step stools or ladders.
· Must employ basic safety standards at all times.
SAFETY: This is a non-safety sensitive position. Safety is to be given primary importance in every aspect and performing all related activities. We want to protect you against injury and illness, as well as minimize the potential loss. Please report all injuries (no matter how slight) to your manager immediately, as well as anything that needs repair or is a safety hazard. A post-accident drug test will be conducted if you are involved in on-the-job accidents that may have involved human error and which cause a fatality, a serious injury, an injury requiring immediate treatment away from the scene, or an accident involving significant property damage.
MEAL PERIODS: GSHS authorizes and provides an unpaid meal period, which must be taken for at least thirty minutes and it must commence before the end of the fifth hour of employment. If a non-exempt employee works more than ten hours in one day, the employee may take a second unpaid meal period of at least thirty minutes, which may be waived by mutual consent of both the employer and employee provided the first meal period was taken as long as a Meal Break Waiver Form is on file with Human Resources. If the total work period per day is no more than six hours, the meal period may be waived by mutual consent of both the employer and employee.
REST BREAKS: GSHS authorizes and provides duty-free rest periods for all non-exempt employees. Rest periods consist of at least ten minutes of "net" rest time for each four-hour work period or a major fraction thereof. Rest periods generally occur in the middle of the work shift to the extent practicable. Rest periods are not documented in employee time records.
ACCOMMODATIONS: In the event that an employee is or becomes disabled from performing one or more of the essential functions of the job, GSHS will engage in an interactive dialogue in a good faith attempt to identify a reasonable accommodation that permits a qualified employee to perform the essential functions of the employee’s job if the requested accommodation does not result in an undue hardship to the company.