FREQUENTLY ASKED QUESTIONS

HOURS & SERVICES

What veterinary services do you provide through your clinic?   We offer basic veterinary care, including ear infections, skin disorders, eye care, flea control, general health exams, etc. We are not a full-service hospital and do not offer comprehensive diagnostics. We do not offer x-ray or ultrasound services. We do not provide emergency care. We do not offer dental care services at this time.

Do you provide health certificates for travel? We do not offer health certificates for travel at this time.

Do you provide euthanasia services? Yes. All patients requiring euthanasia will be given priority status above all other clients, regardless of how many clients have numbers or how long clients have been waiting. Relief of suffering in these situations are our top priority. Euthanasia procedures may alter the number of regular clients we are able to see.

As a humane society, we do not euthanize for treatable conditions as determined by our veterinarians following examination. Our veterinarian's decision is final and cannot be altered by a client, staff member or manager. We are sorry, but clients may not remain with their pets during the euthanasia process. Please call or email our clinic for more information.

Do I need an appointment to see the doctor? No. Our veterinary clinic is walk-in only (first come, first served). Please see our Hours & Locations page for more information. EUTHANASIA WILL BE GIVEN PRIORITY.

What time do you hand out numbers to see the doctor?  Tuesday-Friday we hand out numbers for the doctor at noon, but we may have clients waiting to receive those numbers as early as 8:00 am. Saturday we hand out numbers for the doctor at 8:00 am, but we may have clients waiting to receive those numbers as early as 6:30 am. 

If morning surgery ends early or in the case of extreme weather, we will hand out numbers early and may open the clinic early. We cannot determine in advance when or if this will happen. EUTHANASIA WILL BE GIVEN PRIORITY.

If I'm coming in to see the doctor, can I also get vaccines?  Yes.

Do I need an appointment for vaccines? No. Our vaccine clinic is walk-in only (first come, first served). Please see our Hours & Locations page for more information.

What time do you hand out numbers for vaccines? Tuesday - Friday we hand out numbers for vaccines after surgeries are checked in (usually between 8:30-9:00 am). Saturday we hand out numbers for vaccines at 8:00 am.

What time do you accept your last walk-in client?  We cannot predict how quickly we will fill up for the day and always recommend arriving early. If we are not full for the day, we will accept our last client no later than 1/2 hour before closing. EUTHANASIA WILL BE GIVEN PRIORITY.

When is the best time to come in?  Our vaccine and veterinary clinics are first come, first served. We cannot predict how quickly we will fill up for the day and always recommend arriving early. Summer is our busiest time of year. EUTHANASIA WILL BE GIVEN PRIORITY.

Do I need an appointment for spay or neuter surgery? Yes! Your pet must be fully vaccinated prior to surgery. All surgery appointments must be made over the phone or in person.

Do you have breed restrictions for surgery? Yes! We do not perform surgeries on the following breeds:

DOGS: Boston Terrier, English/French Bulldog, Lhasa Apso, Pekingese, Pug, Shih-tzu

CATS: Burmese, Persian, Exotic Shorthair

What happens to my surgery deposit?  Surgery deposits are refunded if your appointment is canceled at least 24 hours in advance. If you keep your appointment, your deposit will be applied to your bill.

Can I check-in for surgery, vaccines or the doctor over the phone?  No. You must be present when checking in. Your pet must be with you at check-in.

VACCINES

I know that California state law requires rabies vaccinations for all dogs, but what about cats? While California state law does not require rabies vaccinations for cats, it strongly recommends it. Cities are allowed their own laws regarding rabies vaccinations for cats. The cities of Orange County do not currently require cats be vaccinated for rabies, but many Los Angeles cities do - including Long Beach. You can view a list of Los Angeles County cities that require rabies vaccinations for cats HERE.

ILLNESS, INJURY & PREGNANCY

My puppy is not fully vaccinated and has diarrhea and vomiting! What do I do? Your puppy may have been exposed to canine parvovirus. We do not treat symptoms of canine parvovirus. Canine parvovirus is frequently fatal and requires the immediate care of a full-service or emergency hospital. If you bring your puppy to us, you will be referred to a full-service or emergency hospital.

My cat just gave birth! How soon can I have her spayed?  After she is finished weaning her kittens (approximately 2 months).

My pet is limping, can you help? You are welcome to visit our clinic, but we do not offer comprehensive diagnostics (x-ray, ultrasound). You may be referred to a full-service or emergency hospital.

My pet was hit by a car, can you help? No. In the case of trauma, you must take you pet to a full-service or emergency hospital.

FERAL CATS

What is a feral cat? GSHS defines a feral cat as un-socialized, un-handleable, fearful and un-adoptable. See our feral cat policy HERE.

Do you sell cat traps? Yes. Cat traps are available for $120 with a credit card only. All traps are refundable if returned within two weeks in their original condition.

Do I have to make an appointment for feral spay or neuter surgeries? No. All feral cats are walk-in only (please read our feral cat policy HERE). The number of feral cats we accept daily will vary depending on how many doctors we have on staff. It's always best to call our clinic and ask about surgery openings the day before you trap.

PAYMENT OPTIONS

What type of payments for services do you accept? We accept cash, debit cards, Visa, MasterCard, American Express, and Care Credit. We do not accept personal checks and do not offer payment plans. All services must be paid at time of visit.

REPLACEMENT CERTIFICATES!

I lost my neuter/spay certificate! I lost my rabies certificate! Replacement certificates are $5. Please call our clinic or walk in for replacements.

ARE WE A RESCUE?

Are you a rescue?  No. We do not take surrendered animals and we do not offer boarding or adoption services.

What happens if an animal is abandoned at your clinic?  We are required to have city animal control services pick up any animals abandoned at our clinics. Abandoning an animal is a misdemeanor crime and punishable by law.

I don't want my dog or cat to go to animal control. Do you know of any rescues who may be able to help me? Yes. Please call us for rescue referrals.